Custom Case Management for Student Union

The client is a prominent student union, affiliated with a prestigious university, with campuses located in both Bundoora and Melbourne CBD. This case study explores how this prestigious student union that initially sought Girikon’s help in transitioning their student activity management to Salesforce gained much more than just a simple data migration project. The Melbourne-based Salesforce Consulting Partner not only simplified the case submission process for the students of the union by redesigning their web form but also empowered their support staff to efficiently allocate resources while identifying the root causes of students’ problems.