How to Find a Salesforce Rescue Partner?

To sustain in today’s dynamic business landscape, organisations must consider embracing digital transformation. As a cloud-powered platform, Salesforce is revolutionising business operations. This robust platform automates complex tasks, boosts productivity, and offers businesses a comprehensive view of their customers. However, implementing Salesforce isn't easy. If not done properly, it may lead to decreased efficiency and disruptions, ultimately leading to project failures. This is where a Salesforce rescue partner comes into the picture. A rescue partner specialises in helping distraught Salesforce clients get the CRM back on track while continuing to deliver the desired value.

Listed below are a few steps that can help turn around a salvaging implementation:

Understand the Core Issues at Hand:

Before seeking a rescue partner, it is essential to pinpoint the specific challenges in your current Salesforce implementation. Whether you are dealing with technical issues like bugs or system crashes or your team is facing challenges with user adoption, clearly defining these pain points will enable you to convey your needs to partners in a better way.

Utilize Salesforce Resources:

It is easy to find the right Salesforce Consulting partner by browsing through various Salesforce resources:

• Salesforce AppExchange: You can search for consulting partners specialising in rescue actions and use filters to refine your options by location, industry, and customer reviews.

• Salesforce Partner Finder (findpartners.salesforce.com): This tool allows you to search for certified Salesforce partners based on their expertise, especially those focusing on implementation recovery. Results can be filtered based on region, industry, and customer ratings.

• Trailblazer Community: Networking with the Salesforce community can be extremely rewarding. You can seek recommendations by joining forums and discussions, gaining insights from the experiences of others, and directly connecting with rescue partners.

Assess Potential Partners:

Once you have identified potential partners, it’s time to assess them carefully:

• Experience: It’s crucial to seek partners with a track record of rescuing Salesforce projects. Request resources that demonstrate their success in reviving challenging implementations. Experience in your specific industry is a significant advantage.

• Certifications: It’s crucial to ensure that the partners have relevant certifications.
• Reputation: Make sure to check customer reviews and testimonials and review them on platforms such as AppExchange while focusing on positive reviews, mainly those that underscore their capability to resolve complex issues.

Conduct Interviews:

Interviewing potential partners is a vital part of the selection process. During these interviews, it makes sense to emphasise the following:

• Comprehending Your Needs: It’s important to ensure that the partner thoroughly understands your challenges and is equipped to address them.
• Critical Thinking: Make sure to understand their approach to problem-solving, especially in complex situations.
• Communication and Teamwork: For a successful partnership, effective communication and teamwork are crucial. It’s crucial to evaluate their communication style to ensure it aligns with your expectations.

Quick Wrap-up:
Salesforce implementation failures have become common, which is why it is crucial to select partners that can recover failed projects and guarantee future success. If your Salesforce implementation project has gone wrong, the safest bet is to look for the right Rescue Partner. It’s crucial to connect with partners who share your common objectives and values, establishing a synergy that fuels mutual growth. To engage with a certified and trained rescue partner, make sure to get in touch with one of the best Salesforce Consultants.
 

About Author

Jaya Ghosh

Jaya is a content marketing professional with more than 10 years of experience into technical writing, creative content writing and digital content development. Her decade long experience lends her the ability to create content for multiple channels and across different technology verticals.