7 Best Practices for World Class Customer Service

May 12, 2023
Indranil Chakraborty

Customers today are better informed. They do detailed research before making purchase decisions and want to be in control of their journey. And they know how to be heard. Based on their experience in interacting with your brand, they can either shower eloquent praise about your brand on social media or be brutally honest about an unpleasant experience. According to Salesforce, a whopping 73% of customers say one extraordinary experience raises their expectation from other businesses. The bar has been set very high by customers, who are becoming increasing demanding. Customers want to be treated as who they are, and not as a mere statistic. Which is why customer relationships are so vital to organizations, regardless of whether you are a startup or a global brand. To establish reputation and setting a high bar in today’s digital-first context, businesses need to deliver the best customer service possible at every touchpoint along the customer journey. Keep your customer in focus. Let’s look at a common example of an unpleasant customer service experience. A customer is put on hold endlessly by a service rep, who eventually gives a monotonous generic reply. The customer will most likely be frustrated that the service agent doesn’t have the relevant information to resolve the problem, and then conveniently gets passed on to another department. Like a game of musical chairs. Customers are always interacting with multiple departments in your business through their journey. They want the best customer service experience at every touchpoint. According to Salesforce, 72% of customers expect service reps of a business to have consistent and up to date information about them. Best in class customer service is at the heart of Customer 360. Customers want a meaningful and engaging relationship. Prioritizing this relationship across departments throughout your enterprise is the hallmark of being customer-centric. It begins with asking tough questions that lay a foundation for the way you might have to change your customer service operations. Some of those questions could be: How should a service agent handle an upset customer? Do marketing, sales, and customer service teams work independently? Does the customer experience feel connected across interactions or disconnected? Businesses that put customer relationships first drive customer loyalty and brand reputation. And their customers become their brand ambassadors. Let’s look at 7 best practices for customer service that deliver exceptional customer experiences. Make customer service best practices an intrinsic part of your enterprise wide DNA. In an ideal scenario, when customers reach out to you with a service request, you greet them with a personal touch. The service rep has access to all the information about the customer at the click of a button and is able to resolve their issue quickly. The case is resolved, and the customer is fully satisfied with the interaction and sings high praise about your brand to friends and family and on social media. To ensure that customers have this experience every single time, customer centric businesses need to adopt the following best practices: 1. Empower each employee If every customer is equally important to you, then you would agree that your customer service department is, in a manner of speaking, the face of your brand. Consequently, it becomes critical that you attract the best talent and offer them competitive pay and incentives. Show them a clearly defined roadmap of training and growth. Make the onboarding and employment enjoyable with a fun-activity based approach. Provide opportunities for learning and evolution. Appreciate hard work and find innovative ways to reward good performance to drive employee satisfaction and retention. The thumb rule is – exceptional customer service follows exceptional and happy customer service teams. 2. Manage and exceed customer expectations Customers more often than not expect the moon, but making out of this world promises may not be the best tactic. What if you can’t deliver on outlandish promises? Customers want transparency. They don’t like surprises, especially unpleasant ones. Be transparent you’re your customers. Let them know exactly what to expect and work hard to exceed them. When customers note that you are willing and capable to go the extra mile for them, they will stay loyal to your brand. 3. Nail it the first time In today’s digitally connected world, customers have the power to affect your reputation and bottom line. And it depends a lot on the experience they had in interacting with you. They will share stories about their experiences with friends and family and write about it in social media. They will make informed decisions about which businesses they should spend their money on and make recommendations based on their personal experiences. And today, all of this can occur in a matter of minutes of their experience in interacting with you. Those few moments of customer interaction can make or break prospective customer relationships in the future. Inculcate an attitude of delighting customers. A strong start to a customer relationship holds they key to keeping it that way. 4. Empower yourself with data Empower your service agents with the necessary tools to ask the right questions, gather key customer data, and populate your CRM platform accurately. The relevant questions that agents ask helps to not only foster a more meaningful dialogue, but also gives them the opportunity to carry out two vital tasks: receive and work on valuable feedback and enhance your skills to personalize customer interactions going forward. Customer needs are shifting rapidly, and real time data is a powerful asset to help you adapt to those changes. 5. Personalize the relationship A good CRM tool is invaluable to deliver personalized customer experiences. In addition to aggregating, organizing, and analyzing data, CRM platforms also allow service agents to track customer preferences and interaction history. In today’s work from anywhere context, service agents can use cloud-based platforms like Salesforce, along with device-friendly tools to access real-time data to personalize the customer journey across every interaction. 6. Meet customers anywhere Omni-channel customer service is the way to go today. Do thorough research to find out where your customers are and what mode they prefer to interact with such as phone, email, text, social media, chat, forums, or other ways. Empower your customer service teams with a powerful CRM platform so they can connect with customers whenever they want on the channel of their preference. 7. Maintain your focus Clearly define your businesses’ customer service goals and then adopt a top-down approach from CEO to the newly hired service rep, to ensure everyone stays focused on customers. Maintain open communication across your enterprise. Give your service teams the tools and support they need to deliver best in class customer service, and reward them when they do. Your customers are the at the core of your business and putting them at the center of everything you do is the best thing you can do for your business. Start your journey to building long-term customer relationships that grow with time by following these best practices. Girikon is a Certified Salesforce Consultant and can help you make this a vision a reality. Contact us today to know more about how the world’s leading CRM platform can help you to foster deeper, long lasting customer relationships.

How Can Salesforce Resolve the Challenges Faced by the Construction Industry?

February 7, 2023
Jaya Ghosh

The building and construction industry plays a significant role in a country's economic and industrial growth. While the Covid-19 pandemic has largely impacted the construction industry, research firms and trade analysts predict promising growth in the years to come. However, multiple challenges are hovering in the construction sector, which can be largely accredited to antiquated processes and solutions. To date, several construction companies rely on spreadsheets, and old-school sticky notes to keep a track of essential customer data and interactions. To mitigate these challenges, construction companies require a robust technology solution that can manage critical customer data in a single place, help teams build a more profitable business, improve visibility and insights, and scale with ease. A cloud-based Customer Relationship Management (CRM) system like Salesforce, when tailored to your business needs can easily mitigate these challenges and influence the bottom line of your business. Listed below are some of the benefits of implementing Salesforce for your construction business: Automate Tasks: Running a business involves many activities and most of the mundane administrative tasks consume a significant amount of time. With a robust CRM like Salesforce in place, it’s possible to automate these basic tasks while saving precious time that could be spent on core business activities that require personalized attention. For instance, you can automate tasks such as appointment scheduling, project detail, or confirmation emails where instead of manually typing each email on your own, you just have to input a few details and the emails will be sent to all your clients automatically. Performance Monitoring: A robust CRM software can help you monitor the performance of your construction company and run several reports. Since it isn’t easy for a construction company to keep a track of different projects, contracts, and clients, it makes sense to implement an effective CRM that can ensure better functioning by allowing them to monitor everything at different levels. For instance, it’s possible to take note of several things such as change orders, work orders, and the tasks that need to be completed. With all the essential data gathered in a single place rather than on spreadsheets, you will be able to anticipate while getting better insights w.r.t timelines, scope, and future performance. Enhanced Collaboration: CRM software designed specifically for the construction industry can help construction companies to improve team collaboration. Most of the time, a team’s performance is affected as a result of a lack of organized data. With access to relevant data that is stored in a single place, team members avoid making mistakes that might include duplicating the same work or leaving tasks incomplete. An effective CRM like Salesforce can help teams have a standardized process along with aligned goals. It can also assist in integrating all your project details with partners across other different industries. Improved Intelligence: A robust CRM can bring information to the fingertips of your team members. You might require quick access to certain details while making a deal. A CRM stores all the data in a single place, which makes it easier for teams to access these details while managing your sales pipeline and making intelligent decisions. Improved Relationships and Sales: It goes without saying that the most important purpose of CRM software is to improve customer relationships. With a robust CRM like Salesforce, you will have easy access to customer details while automated processes can help you tailor customer communication and experience. Additionally, it helps your team to collaborate, provide better service, increase lead generation and management, and prospect management. This can help your sales teams handle the sales pipeline more effectively. Increased Scalability: Salesforce has become a preferred solution for start-ups and SMBs due to its cost-effectiveness and its ability to be customized. Salesforce offers flexibility to scale resources and limit the extent to which users can limit their cloud consumption. Consequently, Salesforce consulting partners charge you only for what you’ve used. You can configure Salesforce to meet the specific demands of your business as it grows and evolves with the help of Salesforce. Project Management from Anywhere and Anytime: With Salesforce, it’s possible to ensure end-to-end project management from anywhere and anytime. In fact, Salesforce has proved to be a game-changer for construction businesses that want to manage their projects on-site by improving communication among contractors, architects, construction teams, etc. Being a cloud-based solution, Salesforce ensures that the team is capable of being agile, which is crucial to stay ahead of the competition and providing business growth. Final Words: A Customer Relationship Management (CRM) system is the perfect solution to transform your construction business. With an effective CRM in place, construction firms can unlock the benefits of digitizing their business processes and operations. CRM software like Salesforce unifies your entire organization by bringing clients to the forefront and resolving top challenges that might be holding back your business while providing you the opportunity to retain customers, close more deals and improve revenue generation. You must avail of Salesforce consulting services to ensure the successful implementation of Salesforce within your business ecosystem.

QA Automation Testing Services: The Future of Software Testing

January 11, 2023
Jaya Ghosh

Testing an application or software is an essential step in the product development process. Organizations repeat various tests in the development cycle to ensure the best quality. Across the globe, technical teams use manual and QA automation testing services for testing applications and software. Though organizations use automated testing for some processes they mainly depend on manual testing.

How does Student Success Hub deliver Success to Students and Educational Institutions?

January 9, 2023
Indranil Chakraborty

What is Student Success Hub? Student Success Hub is a managed package built on proprietary Education Data Architecture (EDA) by Salesforce. It brings together the latest innovations from Salesforce for Education to your institution to support students, track progress, intervene proactively, and measure results. It empowers educational institutions to deliver holistic support to students by connecting them with the assistance they need to succeed. Student Success hub delivers 360 degree support to understand the student completely. It empowers student support staff across the campus to engage with their students at scale in a deeply personalised way and augments retention. Student support staff such as counsellors, advisors and coordinators can view students who need their attention in real time. Data insights and predictive analytics help them to prepare for upcoming appointments. With Student Success Hub, faculty members and student support staff can access complete student information in one place where they can take notes and assign success plans which are essentially series of tasks for students to complete. Using the flexible scheduling feature of the mobile portal, students can book appointments from anywhere. They can view availability of staff in real time based on selected topic and location. With the student success chatbot, students get reminders on incomplete or pending tasks. And they can view upcoming tasks in their progress tracker. If students require additional assistance, with live chat, they can communicate with advisors and staff from any device. Faculty members can collaborate with advisors and staff by raising alerts on at risk students. With Slack, faculty members can raise alerts using a user friendly app that is integrated directly into student success hub. With the easy to navigate interface, faculty can access student success alerts effortlessly inside Slack. Faculty member courses are populated automatically from Salesforce. They can filter students based on selected criteria, select the reason and provide comments. Alerts are auto-assigned to the relevant student advisor. Advisors can then update the status of the alert based on action taken. Inside Slack, the relevant faculty member, who originated the alert, sees a notification of the status change. And business leaders and management can track success metrics with the help of pre-built Tableau dashboards. Entire student success teams get access to trends, behaviours and most effective modes of intervention, to boost retention and on-time graduation. Bringing Students, Faculty and Staff together Consolidate Connections Understand the Student Completely Boost Retention Support Wellbeing of Students Student Success Hub for Higher Education Features: Engage Consolidate Student Engagement Mobile Student Portal: A single place to manage complete student journeys. Students can track current tasks and view upcoming tasks, manage appointments and success plans. Appointment Scheduling Wizard: Connect students with the appropriate faculty or staff with easy to use real-time appointment scheduling with their counsellors and advisors. Conversational Chatbots: Proactively send reminder SMS messages to students for pending tasks. Help them to stay on track. Sentiment Surveys: Promote a culture of conversation. Discover how students feel about their experience in a quantifiable way. Understand Understand Students Deeply Unified Student Record: Give your staff and faculty a complete view of each student supported with insights from their entire network. Early Alerts & Actions: Use data to take early action. Intervene individually or at scale to identify students that require support, allowing staff to focus efforts. Advising Notes: Ensure every student interaction is part of a connected continuous journey. Stay updated on each student, collaborate across teams, track progress of each student, and take appropriate action. Pre-built Analytics: Get insights into student success metrics to augment retention and graduation. Customise reports and dashboards as per your needs. Collaborate Collaborate Efficiently Flexible Appointment Booking: Centralize staff in one place for appointment scheduling, allowing them to manage dynamic schedules and offer appointment flexibility. Case Management: Quickly assess and assist students to resolve obstacles using world-class case management features and multi-channel support. Queue Management & One-Stop: Empower departments the capability to keep a track of all student interactions, manage cases with a unified student record. Empower Build a Path to Success Success Plans & Templates: Empower students with tools to reach their personal and academic goals. Create individual plans or customise scalable templates, and track them to deliver continuing support. Success Teams: Bring staff together and create an assistance team around individual students with easy access to relevant information. Pathways: Empower students and staff to collaborate and plan student courses to stay on course for graduation requirements. Resources to Get Started Fast: Give administrators easy access to a help centre within the mobile app. Leverage Tableau Dashboards to scale and deliver insightful reporting and analytics. Connect Data Mover for Student Success Collaborative App: Work smarter with data aggregation throughout the student journey. Automation: Get actionable Student Success Alerts within Student Success Hub for seamless assignment to the relevant advisor. Notifications: Keep faculty informed in real time by getting notifications in Slack the moment any action is taken on an alert by counsellors or advisors. Personalized Faculty Experience: Simplify the process of raising alerts and allowing faculty members and students to update course information by directly populating in Slack from Salesforce. Student Success Hub can be accessed from anywhere, from any device. Students and staff can work on the go and pick up from where they left off irrespective of where they are. While comprehensive student support is essential at all levels of education, the needs of students and staff in K-12 and higher education are unique in many ways. Which is why Salesforce offers two customized editions of Student Success Hub, each purpose-built for the relevant student and staff audience. Student Success Hub for K-12 With Student Success Hub, K-12 support staff can easily manage student cases with early intervention based on courses, attendance, and behaviour. Support staff can also create custom alerts based on other relevant data. With Student Success Hub for K-12, staff can identify and assign students for support based on alerts, allocate tasks, record interactions and notes, and track support activities provided to students. This ensures equitable support that is delivered efficiently to all students. Student support is a team effort. Which is why Student Success Hub for K-12 makes it possible for advisors, teachers, counselors, leaders, and social welfare staff to collaborate to provide support using best-in-class tools such as personalized success plans and care teams. With the in-built reporting capabilities in Student Success Hub, schools can foster a culture of ongoing improvement that is data-driven, easy to share, understand and evolve. Student Success Hub for Higher Education Apart from the features mentioned above, Student Success Hub for Higher Education is also customized to support some of the additional, unique needs of students and staff in higher ed. Students in higher education have high expectations from their college or university. They want a personalised interaction experience and access to information and resources. With tools like appointment scheduling and course planning, students can take charge of their educational journey and access the expertise and support of on-campus staff when they need it, from anywhere. Students are never alone on their educational journey with Student Success Hub. Data driven alerts and actions ensure availability of proactive support to students. With Student Success Hub for Higher-Ed, staff have the tools they need to work effectively and efficiently, empowering them to provide exceptional support services to their students. With Student Success Hub for Higher Education, faculty, advisors, counsellors, students and staff, all can work collaboratively to ensure team success. Conclusion In today’s pandemic reality, digital transformation is the only option. There has been a paradigm shift in how we deliver education in the previous 2 years. Study and work from anywhere is the new globally accepted model. And while every educational institution is unique in the way it works, only the best Salesforce Consulting Companies can unlock the true power offered by Salesforce to deliver success for students, faculty, and staff. Girikon is a Gold Certified Premium Salesforce Consultant, with experience across multiple continents on Salesforce Implementation.

Girikon has been a crucial partner in our Salesforce deployment. Their team exhibited outstanding technical acumen and responsiveness throughout the project lifecycle. They conducted a thorough analysis of our system requirements, developed a detailed implementation plan, and executed it with precision. Girikon's deep understanding of our business processes enabled them to deliver a customised solution that not only met our core needs but also integrated advanced features and automation capabilities we hadn't previously considered. Their expertise in Salesforce architecture and their innovative approach have been instrumental in the successful roll-out of our system.

Mitesh Chandra Corporate ICT Solutions Architect

I have worked with Girikon for a year, selected as part of a complex RFP process. Everyone I work with on the team helps me to be successful. Don't worry about time zone differences - team members are available for your work time. Technical knowledge is outstanding and so is the attitude toward customer support. Add the cost effectiveness of hybrid on/off shore, and it is the perfect combination for us. We have more to implement, so I expect the "Services provided" selection will increase over time.

Anne LapinskiDirector of Marketing and Digital Transformation

The team at Girikon transformed our business (specifically the Revenue group - Sales, Marketing, Success) by migrating us out of our old CRM and into HubSpot. We had 10+ years of data, contacts, financials, etc. to move from Infor to HubSpot. Projects like this are difficult and can be overwhelming. Girikon made it easy for us. They listened, collaborated, and took action. Thanks!

Nate CoxSVP of Revenue

What an excellent and seamless execution! The Girikon team has done a fantastic job implementing the HubSpot Service Hub for us. They were able to tailor the integration to our requirements, pulling in the specific data we needed from our ERP system (IFS). The entire team is highly responsive and always ready to assist whenever needed. They also helped us with a significant amount of ticket automation, responses, and the creation of numerous forms to streamline our ticketing system. I wholeheartedly endorse the Girikon team for any HubSpot integration with an ERP system. This experience has been exceptional, and we're likely to engage their services again in the coming year.

Douglas PlattProduct Support Manager

We contracted with Girikon for creation of an external database to connect to our HubSpot account. Their timelines were accurate and their communication was timely and transparent. We were given many opportunities for feedback to ensure that the database was working exactly as we need it to. The entire team was responsive and helpful, and we appreciated their hard work. We would definitely use them again should another project arise.

Cathy TiltonMember Relations Manager

We started working with the Girikon team in April 2023 to migrate our CRM from LeadSquared to HubSpot. From the very start, we were very impressed by the responsiveness and expertise of their team. Ours was a relatively complex implementation with many custom developed solutions, and the Girikon team took on each challenge with enthusiasm and gusto. While it wasn't always smooth sailing due to the various HubSpot limitations, the Girikon team of Jitendra, Niwedita, Sweta, Ajay & Deepak never gave up and made sure to think of innovative custom developments to solve the challenges we were facing. Kudos to them!

Sanjay DhingraChief Operating Officer

Girikon has been an exceptional consulting partner since we began working with them in May 2023 to onboard HubSpot as our companywide CRM. Their team supported us with the configuration and deployment of Sales Hub, Service Hub, and various customised reports and functionalities. Girikon demonstrated a profound understanding of our business needs within the CRM framework and guided us through best practices with tailored solutions. They excelled in facilitating CRM training for our internal staff and were consistently available, responding promptly to any questions and feedback. We are grateful to have partnered with such a fun, friendly, patient, and talented team at Girikon, who exemplify true collaboration and partnership.

Madelon BarrowDirector of Client Experience and Support

We had an excellent experience working with Girikon. Reshma, Dheeraj and Jaimie were awesome to work with. They made the implementation so easy. Highly recommend Girikon to anyone looking to implement HubSpot.

John MackVP

We had the pleasure of working with Reshma, Dheeraj, Ajay and Brady. They assisted us with our onboarding efforts to HubSpot and helped in creating some automated workflows to streamline our sales processes. As a small business, implementing a new system and different sales related tools - while keeping the business running was a bit stressful, but this team had all the necessary skills (and patience) to make it a smooth process. Thank you very much Girikon team, we'll definitely recommend your services whenever we get the opportunity!

Tony CurranCo-Owner

Girikon has been an outstanding Salesforce partner for our company. They have customised our database to suit our business processes, and taken time to understand the way our business works. They are proactive and supportive and very diligent in keeping to deadlines. I would recommend them to anyone who would like a reliable Salesforce partner.

Tom Cheetham, Sales Manager

Great team of people. Very patient, understanding and accommodating to our project’s needs. And always happy to answer any of our questions we had.

Steven Tran, Salesforce Administrator

The offshore team were professional, prompt and responsive. The local team were able to grasp what we needed and understood our business and our requirements in a speedy manner. This allowed them to come up with a solution which has improved our business efficiencies and given us a platform for growth.

Natasha Porter, Operations Manager

Being our first time hearing of Salesforce, Yiannis and Mokshith really helped us get our head around what it is and what it's capable of doing. We came to them with many problems we needed solved for our Advocacy Service, and we were able to get an outcome that works great for our needs. Our day-to-day operations have been streamlined by cutting out a lot of back and forth to the students using our service with a tailor-made form that addresses all the information we require upfront, rather than later through many emails. Compared to the system we were using previously, Salesforce and Girikon together, allow us infinite opportunities to improve our service. We are continuing to work with Girikon for other projects our broader business needs and are sure the outcomes will be successful too.

Maddison Federico Student Engagement Manager

The team are engaging and knowledgeable of the product. They are capable of providing advice and recommendations for "non-technical" people?. The team are responsive and continue to support us on our Salesforce journey, no matter how big or small the question. We look forward to continuing to work with the team.

Katrina Bye Commercial Operations and International Manager

Girikon has been our trusted Salesforce advisor for 2 years. We needed a partner who really understood our unique challenges, and with their extensive experience in Salesforce consulting for the not-for-profit sector, Girikon helped us get closer to the finish line.

Jenny Davidson CEO

Girikon was excellent in suggesting and implementing what's a simple process but actually has a number of underlying processes that we now use to better forecast and report over time. If I were to say, there's probably Agile project management at its finest.

Carmelo Pellizzeri Director of Revenue Operations

As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon were excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.

Rob Corner National IT Manager

Girikon's attention to detail and willingness to find integrated solutions with our existing platforms was outstanding. The level of resources they provided to the engagement always made us feel prioritized as a client and kept the project on track. Overall it was the quality and level of project management that stood out across the engagement to make it so successful.

Bevan Nicholson CEO

Our experience with the Girikon team has been fantastic. They helped us develop a custom Salesforce solution to integrate our new website with Salesforce, right before the launch of one of our major annual-giving campaigns. They helped us develop a custom API to integrate our new website with Salesforce, set up our campaigns and streamlined the overall campaign and donor management process. As a small not-for-profit with limited resources, Girikon has become our go-to Salesforce partner. Thanks Girikon!

Maheen Iman Marketing Manager

Thanks so much to everyone on the team for getting Phase 2A completed on schedule.

I appreciate the cooperative spirit and the attention to detail that enabled us to streamline the entire process in order to achieve success and to meet our goals.

I couldn't be more thrilled to work with such a terrific group of people, and I'm looking forward to working with you on the next 2 phases of the project!

With many thanks,

Cesar Muradas Director of Technology

Very happy with Girikon, as they finished the project working as a team and they got really engaged with our needs and specifications. The communication was excellent and I am more than happy to recommend Girikon to anyone for salesforce projects. Keep up the good job!

George GkoumasSpecialist Technician

"Outstanding Communication"

Jack SocratousNational Product Support, Training & Marketing Manager

It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We Will definitely hire them again for any future projects.

Ali AbbasSalesforce Administrator

Girikon has provided a great 'end-to-end' solution with a minimum of fuss and hassle. The iterative manner by which the project evolved has ensured a 'fit for purpose' outcome. Thank you!

John MitchellCEO

Short term initial engagement with real benefits from the product and solutions scoped and delivered. Good experience with an educated & passionate Salesforce implementation partner.

Chris CaddenSales Manager

The team at Girikon were knowledgeable with Salesforce, it's limitations and how best to leverage the resources available to achieve the best outcome. Engagement was flexible and the team continue to support our business.

Beau de la GardeClient and Operations Lead

?Yiannis and the team listened carefully to what I needed to achieve and delivered on time and in budget. I look to working with them again in the future.

Sinead MonaghanCommunity Development Officer

Girikon team are professional, knowledgeable with Salesforce product and meet objectives in a timely manner. They are a pleasure to work with.

Jennifer GaleaFinance Manager

The team at Girikon, they were very professional and detailed in every way! They spent a good amount of time identifying our scope and meticulously understanding our processes before we wrote a single line of code. When they presented a schedule, they stuck to it and the after development support has been top-notch. The Devs have great personalities and I have enjoyed spending time with them building the structure that supports my business. These guys are the best and we already have additional work slated to do with them. We have found a partner for life in Girikon!

Daniel GourleyPresident

From day one, I noticed several differences between Girikon and the previous firms we had worked with. The major difference was the daily communication. I was not only able to jump on a phone call once a day to answer any questions, bounce my ideas to the team and receive progress updates, but also received a daily progress report with upcoming work items.

A project handed off a project to the Girikon team will most certainly be a quality delivery on time and within budget!

Mark HomerCEO

We have been extremely impressed with all of our projects with Girikon. They have helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious "plug-and-chug" work, helped us to innovate new processes, and allowed us to focus on helping our clients.

Joe BrodarDevelopment Strategist

We at Go! Go! World have had the pleasure of working with the team at Girikon on a very niche project involving multilingual Salesforce B2C implementation.

With brilliant analysis, planning and execution Girikon, not only delivered what we needed but also added value by recommending additional features that we did not previously think possible. Their work ethics and requirement understanding is top-notch and we are absolutely looking forward to working with Girikon for future projects.

Chris BaekCOO

I can highly recommend the Girkion Team. They have been amazing since my first contact with them via their website to our Go-Live Date.

Erin MacdonaldBroker Support Officer

Girikon were a very diligent team that helped setup our quick-start Salesforce implementation to enable us to have over 250 accounts, over 1,000 contacts and a number of opportunities transferred and then configured for our requirements.

They listened to our requirements for an effective sales engagement process to be implemented, whilst ensuring integration from Pardot was effective for a streamlined process from lead to opportunity. Our team, whilst small in numbers, are scattered around the world, so being able to implement an effective solution that could be trained quickly for users and have them aligning their use was really effective from Girikon

Daniel HibbertCommercial Director

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