5 key business drivers for success in ecommerce with a trusted Salesforce Consulting Partner

February 21, 2022
Indranil Chakraborty

A product sales company is built on 2 core objectives – Acquiring new customers and retaining existing customers. And retailers across the world understand that retaining existing customers is the single most important criteria for growth and success. They need customers to keep coming back for more. One of the primary goals of eCommerce businesses is to better understand their customers and deliver an engaging buying experience that compels them to come back for more. Customers are demanding and rightly so, with so many options available in the online marketplace, and as they reveal more and more about themselves, they also expect a more personalized buying experience in return. When your customers trust your business and have an exceptional buying experience, it makes it easier to achieve that second objective of retaining existing customers through a bouquet of upselling and cross-selling. Cloud is the new normal Retailers, big or small, are today rapidly deploying cloud-based commerce storefronts to transform the way they sell, enabling them to close the innovation gap, and deliver on demanding consumer expectations. Retailers today, have accepted as a norm that Cloud is the way forward. However, with many cloud-based options available in the marketplace, the cloud commerce landscape can be difficult to navigate. This is where the role of a Salesforce Consulting Partner becomes important. Say hello to Salesforce Commerce Cloud Salesforce Commerce Cloud is a unified, agile commerce platform developed on the world’s #1 CRM. With a plethora of eCommerce-ready tools and features, Salesforce Commerce Cloud will empower you to deliver rich, personalised and engaging shopping experiences to your customers and enable you to leapfrog your competition. Commerce Cloud is designed to engage your customers in a whole new way. By creating a unified online and offline intelligence-driven commerce experience with a mobile-first approach. Engage with customers with a plethora of tools and features and foster one to one in-store journeys to enable customers to make purchase decisions based on context of the moment. Commerce Cloud personalises all aspects of the buying experience. Customers can buy anywhere, receive anywhere, and get serviced anywhere. With Commerce Cloud retailers can deliver amazing journeys through commerce, marketing, and service. Deliver commerce experiences that customers love. Here’s a look at the key drivers for success in eCommerce. 5 Key business drivers for deploying your store on the cloud: Growth Growth is the primary goal for retailers. Retailers and Brands need an infrastructure that can handle high traffic, surges in transaction volumes, virtually endless product catalogues, and flash sales. The scalability needs of that infrastructure should be such that it can serve the needs of the business 5 years into the future. As business grows, your commerce platform needs to keep up. Commerce Cloud offers the power and flexibility that new-age adopters need to fast track growth in today’s extremely competitive landscape. Branded Innovation Consumers today engage in comparison shopping. They don’t just shop just for the assortment. They shop for an experience. They compare top eCommerce stores for a compelling and engaging experience. To meet buyer expectations, retailers and brands must bring to market unique, compelling, brand experiences. Successful brands are continuously evolving to stay ahead of the competition. While deploying unique online shopping experiences, these retail entrepreneurs require a cloud platform that embraces innovation. Time to Market With each delay in the launch of a new online store, there comes a potential loss in revenue and customer satisfaction. In today’s business context, where Go Digital is the first choice, retailers and brands simply don’t have time to lose. Ecommerce engages a borderless world and presents tremendous opportunities to retailers and brands that go far beyond traditional borders. Commerce Cloud is a solution that can accelerate time to market across all channels on a unified platform and deliver success. Site Speed Speed is critical to providing a great shopping experience, especially when one is mobile. Consumers use smartphones more than ever, but if content doesn’t load quickly, they will bounce. Moreover, search engines factor content load speed into their ranking, Consequently, slow content loading may jeopardize potential sales. Commerce Cloud, by virtue of being built on the world’s no1 CRM platform, is a top-tier enterprise architecture grade platform that delivers content at the pace at which consumers expect. Unified Shopping Experiences Shoppers expect an engaging shopping experience across the entire journey, including marketing, commerce, and service. As shoppers engage with brands in many different ways, and in many cases, the technology supporting multiple sales channels operate independently. Consequently, leading to multiple sources of information and disconnected data. Salesforce Commerce Cloud delivers a shared view of customers, orders, products, and behaviour to provide a single unified view of the customer. Commerce Cloud delivers a full-service feature stack to retailers to send their business into overdrive. Image Source- Salesforce.org Questions? We’ll guide you to the right path Want to know more about how a Salesforce Consultant can help you start seeing results quickly? Contact Girikon today! CONTACT US

Why should Financial Services Companies implement Financial Services Cloud?

February 16, 2022
Indranil Chakraborty

Salesforce Financial Services Cloud is software from the world's #1 CRM solution, reimagined for the financial services industry. Financial Services Cloud is an integrated platform designed to drive stronger, long-lasting client relationships. Financial Services Cloud is powered by Lightning, which makes it easier for advisors to deliver the personalised service that clients expect. Armed with the superior set of productivity and engagement features, advisors can spend less time gathering client information and more time doing what they do best-providing holistic, goal-oriented advice to clients. With Financial Services Cloud, advisors can collaborate with clients from anywhere using any device. This enables them to build strong personal relationships with clients to facilitate key investment decision-making based on goals and life events. Consequently, investors can manage their wealth more smartly, and meet their financial goals. Let’s look at the benefits you can derive from a Financial Services Cloud Implementation: Transform Across Financial Services Financial Services Cloud provides an integrated platform that can be tailored to any financial services organisation’s customer engagement model. Wealth Management, Insurance, or Banking – whatever your core business may be, Financial Services Cloud will empower your teams to deliver personalised advice to your clients across channels and devices. Differentiate with Data Modelling Financial Services Cloud has a unique Client Data Model at its center that allows companies to have access to all information required to strengthen client engagement opportunities. Strategic partnerships with best-in-class industry leaders make it easy to deliver superior service with portfolio rebalancing, custodian data services, and asset aggregation across all accounts. Additionally, Financial Services Cloud benefits from the continuous innovation by virtue of being a part of the Salesforce Platform, with multiple updates every year. This ensures you get access to new features and enhancements designed to fast-track your business growth. Grow your Business Financial Services Cloud allows you to track referrals, thereby converting your client base into an active referral network. Get a clear view of individuals who are key to cultivating new business. It gives you more insight into your clients on not just their investment strategy, and will empower you with all the networking tools necessary to grow your business. Financial Services Cloud comes out of the box with all the core Sales Cloud features, and on top of that allows a great deal of flexibility and comes with customs fields and objects allowing advisors to completely customise the CRM while staying completely aligned with the direction and objectives of the firm. Manage Compliance Effortlessly When combined with Salesforce Shield, Financial Services Cloud offers a powerful bouquet of compliance functionality. Firms, advisors and agents can adhere to new regulatory guidelines. Now you can drive collaboration across teams effortlessly. Monitor and track client relationships and interactions. And launch coherent onboarding tasks to ensure the client's best interests are always prioritised. Data Security In addition to Financial Services Cloud, Salesforce Shield capabilities come integrated with an extra layer of security including tools that monitor access and usage and protect you against any malicious activity. You can get access to Event Monitoring, Field Audit Trail, and Platform Encryption to ensure your clients' financial account information is kept confidential and secure. One doesn’t have to be a Salesforce expert to get up and running with Financial Services Cloud. Work with a trusted Salesforce Implementation Partner to build a complete solution that addresses all your business goals. Ensure scalability that promotes continuity in innovation. Let’s look at what advantages Financial Services Cloud offers to any financial services role: WEALTH ADVISORS Meet your financial goals. Managing meaningful client relationships while handling their complex investment portfolios can be quite a challenge. Financial Services Cloud makes it easier by drastically reducing routine administrative work and enables advisors to deliver smarter, personalised advice. INSURANCE AGENTS Become a trusted advisor. The best-performing agents put their clients at the center of everything they do. With Financial Service Cloud, advisors can proactively engage clients during important life events such as retirement planning or a home purchase. Insurance professionals can utilize these opportunities for engaging with clients to earn their trust and lock in lasting loyalty. BANKERS Breakaway from the banking inertia. Create experiences that not only improve customer satisfaction but also grow investment portfolios by seamlessly connecting all channels of communication. Financial Services Cloud helps banking institutions digitally transform engagements that customers love. SERVICE OPERATIONS Deliver long-lasting service. Service operations can make or break retention. Financial Service Cloud makes it easier for agents to find information quickly and address customer requests promptly, across channels and devices. BUSINESS EXECUTIVES Bring your growth strategies to life. Unique differentiation or superior customer satisfaction – whatever your goal may be, Financial Services Cloud helps sales, service, and marketing teams take action at the point of insight. Teams across your organisation can work smarter and faster with visibility into analytics and insight into quantified business objectives. IT EXECUTIVES Deliver more for less. Drive productivity and satisfaction with apps built on enterprise-level security and empower advisors to engage with clients on any device. Scale the apps further with a highly scalable platform, integrated data services, and a powerful ecosystem. Also, with Salesforce Shield, IT teams can reinforce the protection of customer data and provide an auditable trail across channels. We at Girikon understand that great technology alone is not enough to ensure success. Our Salesforce Consultants will support you throughout your journey of digital transformation to ensure that you become a financial service firm that clients love to work with. Get in touch Contact us for more details on how we can deliver experiences like never before for your clients. CONTACT US

Increase Student Engagement with Salesforce Education Cloud

February 11, 2022
Indranil Chakraborty

Educational institutions are today faced with the challenge of meeting the changing needs and expectations of students, and fostering alumni and donor relationships. With the rise in student expectations, educational institutions need to provide a connected, personalized experience throughout the entire student lifecycle. Just like traditional marketing customer experiences, educational institutions can use the tools and capabilities of CRM to support that journey. However, the data model and user experience must be aligned to meet the needs of institutions. Many educational institutions have a multitude of student data but very few have the means to use it to manage student engagement. Salesforce Education Cloud provides the tools that enable institutions to increase productivity and student engagement, coordinate activities across departments, and adopt a more data-driven approach that ensures student success. The Salesforce platform empowers educational institutions with the technology needed to manage the entire student lifecycle. However, technology is just one component of student success. The right Salesforce Consultant can help your institution obtain great value out of the Salesforce platform, bring practical Salesforce skills to your classrooms, and empower educators to drive innovation across the industry. Image Source – Salesforce.org Increase Student Engagement with Education Data Architecture EDA: The Cornerstone of Education Cloud Education Data Architecture (EDA) is the cornerstone of Education Cloud. It allows you plenty of customizable features and functions to allow you to meet the needs of your student engagement staff. EDA comes with pre-configured automation and objects specific to education to enable you to answer key questions about members of your campus community: who is this individual, where have they been in their educational journey, where do they intend to go, what their interests are, and who do they interact with? EDA empowers institutions to customize solutions that are personalized to their unique needs and processes. Get a 360 View of Students A 360-degree view of a student gives you insight into their daily life and allows you to understand the various ways in which they’re engaged with the institution. While staff who engage with students always aspire to know each of their students well, it may be impossible for an individual advisor to memorize this level of detail about each and every student they work with. That’s where the relationships and affiliations feature of Salesforce offers support. Relationships and affiliations are customary EDA objects that facilitate a complete view of a student. Relationships in EDA display contact-to-contact connections. While creating a new relationship, you can choose its type (friend, spouse, parent, and so on) and its status (former or current). And every time a new relationship is created in EDA, Salesforce creates a reciprocal relationship, mirroring the same relationship in the opposite direction. Create Custom Apps for Specialized Service The obligations that fall under the purview of student services run from career counseling to the registrar, academic advising, financial aid, and so on. Custom apps empower advisors and staff to unlock the real value of Salesforce to serve students. Custom apps can be created to serve multiple objectives and can work for any team. In order for a custom app to be a success, staff, leadership, and your Salesforce Consultant all need to be on the same page about app requirements before they begin building. Personalize Student Outreach Image Source – Salesforce.org What is Marketing Automation? Forging strong student engagement depends upon clear and coherent communication. Some of this communication usually happens in person. But the truth is that a lot of that communication is digital. As staff workloads grow and the students continue to prefer communicating digitally, the task of monitoring back and forth messages becomes challenging. Salesforce’s marketing automation tools let you automate standard activities like social media posts, emails, forms, among others. These channels of outreach are key to maintaining student engagement. Marketing automation trims the manual component of outreach tasks. Salesforce comes with 2 options for marketing automation: Marketing Cloud and Pardot. Either of them has its own unique qualities and empowers you to stay engaged with your contacts. More Dynamic Student Interactions with Marketing Automation Irrespective of the tool you choose to use, interactions with students can become more personalized and dynamic with Salesforce marketing automation. The beauty of marketing automation is that it allows your teams to utilize the benefits of both efficiency and personalization. Maximize Outreach by coupling Marketing Automation and Campaigns We have covered the aspect of impact marketing automation can have on the efficacy of engaging with students, but what about the content it delivers? This is where Education Cloud users unlock the power of campaigns. A Salesforce campaign is an engagement activity you plan, manage, and track within Salesforce. Campaigns can be used to track any outbound marketing initiative that requests a contact (for eg a student) for a response. The campaign hierarchy feature allows you to connect multiple related outreach initiatives to a single campaign. Once your campaigns are created and linked with the associated campaigns, you can use the campaign reports feature to run reports on your initiatives. Strengthen Campus Connections with Experience Cloud Salesforce Experiences for Greater Connectivity Salesforce experiences are customised digital spaces for your students, staff, and faculty to connect, collaborate, and engage. Salesforce Experiences is a powerful tool that can transform the way members of your educational community interact with each other and share ideas and information. Connect Students to their Peers Peer-to-peer connections are key to establishing strong student engagement, especially for new students. Experiences provide a background for connections to sprout and grow. They also give staff the data and information they need to better understand what kind of support students need most so they can offer the right resources and assistance. Using experiences, students can self-organize themselves into relevant affinity groups. They may connect based on courses they have taken, departments they belong to, sports teams or clubs they’ve signed up for, or just general interests they have in common. Faculty and staff can engage with student groups to respond to queries, share links to resources, and provide real-time assistance. The reporting capacity of Salesforce Experiences provides valuable information. Staff can run reports to monitor popular topics in the experienced community enabling them to better understand prevalent issues and identify the resources that are most sought-after. Keep Your Campus Informed Experiences allow community members to become independent by connecting them to vetted, searchable resources. Community members can easily access answers to their questions without an email, a phone call, or an appointment thereby drastically improving the user experience and freeing up valuable time for all involved. Onboard and Train Staff Salesforce Experience can also be used as a training tool for staff by providing access to information resources. Users can create file repositories and groups within an experience. These repositories hold relevant documents and information about a particular topic. The Groups feature allows students to self-organize and connect based on shared interests or organizations and can also be used by staff to create private spaces for training and onboarding purposes. To sum it all up, Salesforce Experiences provide an environment for students and staff to gather and collaborate, even when they are at different locations. They foster the relationships and connections that are the cornerstone of true student engagement. When combined with the 24/7 access to informative resources, it nurtures a campus community that is invested in each other’s success and empowered to self-educate. Discover how you can empower students with Education Cloud . Contact our expert today! CONTACT AN EXPERT

6 Key Principles for a Successful Salesforce Implementation

February 4, 2022
Indranil Chakraborty

Every organization is driven by a mission and a set of goals. And they in turn are governed by a core set of values and principles which guide them on that path. Salesforce allows you to bring in those values and principles into the World’s no1 CRM platform enabling you to bring direction and focus into your organization’s vision and objectives in a way that is measurable. Image Source – Salesforce Planning- Getting Started The single most important step before you begin the Salesforce deployment exercise is to understand and validate the cause of adoption. Why do you need it? This question appears very simple yet it’s the most complex one. It’s the cause of the change that is about to come. Define the specific objectives of the implementation. Have you identified what is not working? What goals are you seeking to accomplish via this implementation? Are you comfortable with the implementation methodology suggested by your Salesforce Implementation Partner? How would you define a successful implementation? What challenges do you perceive in implementation and adoption? In what ways will your productivity improve? And how do you intend to measure that improvement? Work in close collaboration with your Salesforce Implementation Partner to find answers to these queries. Stakeholder Buy in Have you discussed with your teams? Have you secured leadership buy in? Make sure your leadership team (or you, if you’re the boss) understands the strategic value of this implementation. Work with your Salesforce Consultant to create a narrative which is aligned with your organization’s core values and principles. Make sure all stakeholders understand that Salesforce is a new efficient, effective and productive way of doing the same business. And finally, find someone to champion the project! Someone who is driven. You need someone from your team who clearly understands why this implementation is crucial to your organization’s success and has the wherewithal and authority to utilise resources as and when necessary to complete the implementation. Solution Design The solution design strategy should be centred around organizational goals and objectives. Ensure the collaboration and buy in of all stakeholders, those directly and indirectly affected. Empower your champion to collaborate amongst various user groups and understand their relationships. Document every detail. Typically, outputs from one process assigned to a particular user group in Salesforce, will impact other processes connected to other user groups or departments. The implementation team needs to ensure that these affected teams or departments are consulted and provide their inputs. This approach will not only -coordinate an enterprise-wide requirement management, but also ensure all stakeholder teams are aware of each other’s dependencies. Now while this approach may stretch your implementation timelines set out initially, but it allows you to design for the whole and not the part. After all, your organization needs to work like a well-oiled machine with several disparate parts. Commit to simplicity Salesforce was designed to be simple and seamless for all users. Their product teams have spent thousands of hours interviewing customers to design the best user experience. There are many routine processes already built into the platform. So before you think about customising, take a look at what’s already available as an out-of-the-box offering. And always, always prioritize simplicity. Think less is more. Tools you can use to simplify: Salesforce Optimizer: You can start to clean up the clutter by running Salesforce Optimizer. It will find you redundant fields, unused reports and layouts, and other things that distract users or slow down performance. Subsequently, go through the summary pages to dive deeper into the ones that really matter to your business. Profile & Page Layouts: You can also leverage Profiles & Page Layouts, which will customise the look and feel of your user pages based on their role, thereby allowing them access to personalised information that is relevant to them. Automation: Use automation to eliminate data entry. You can integrate email into Salesforce to simplify things for your users. Salesforce has free connectors to both Outlook and Gmail. Data This is when you switch from your existing platform to Salesforce. Data is at the core of your solution. All your decisions will evolve out of the data you have loaded into Salesforce. Work with your Salesforce Implementation Partner to clean up your data before importing it. Wherever possible merge accounts to avoid duplicate records. Start by importing a small batch and test its validity and fidelity. Did you get everything? Are there any errors you need to fix? You may want to evaluate your configuration settings and fix them if necessary. Run this imported batch of data through some of your users to get external validation. After making the necessary fixes, import everything into Salesforce. Visit AppExchange to get access to a range of tools to do this for you. Make sure your teams are up to speed on the progress of the process. Collaborate and Adopt Repeat, mundane tasks, done manually can be a drain on your teams’ resources. You need to automate these activities. This will not only free up time for your team members but also allow them to focus on activities that are important and require a human touch. Collaborate with your teams and identify those repetitive tasks and processes that are impacting your organizational performance. Right from Building a Process, Creating Workflows, Establishing Approval Processes, Assigning Escalation Rules, technology can play a crucial role in automating all these business processes. Reduce errors and accelerate productivity. Establish parameters to measure time and cost savings as a result of automation to buy in user engagement. Track your Progress Once you have implemented Salesforce, review the process and seek proactive feedback on an ongoing basis. Are there new/different issues you’re bumping into? How well is the new process working? Is a certain aspect taking too much time? Why? Taking time to review your Salesforce implementation might seem unnecessary, but it will give you a clear understanding of what worked and what needs your attention. Customise and automate KPI Dashboards and reports for users. Define key metrics, track performance of those metrics and observe trends. Drive usage of your Salesforce implementation by creating a purposeful experience. You can also set up a Dashboard for Salesforce Adoption. It will provide visibility to user login history and give you an insight into adoption of key features and productivity enhancers. And don’t forget to thank your team for adopting this change. Change adoption takes time, energy and intent. As a business leader, make sure you recognize everyone’s efforts and initiatives. Adapt, Train, Repeat Growth is a never-ending process, right? Thankfully, the developers of the Salesforce platform understand this very well and have spent thousands of hours in building a product that can adapt to the ever changing needs of business. Salesforce is updated regularly, so you will need to iterate as and when new features and functions becomes available on the platform. Your processes may also undergo change as your business evolves. You may also need to implement new processes and integrate new members into your team. The key is clear, precise communication across user teams of the changes that are coming up, their nature and the reason for their implementation. Keep your teams up to speed and your organization ahead of the curve by working with a Salesforce Implementation Partner who is not only aware of the platform upgrades, but more importantly aware of its ramifications on your business. Collaborate with teams for training upgrades that are in sync with the platform upgrades and stay ahead. With these guiding principles, your team will be better set up for getting the most value out of your investment and driving success. It’s important to note that adoption requires a different approach for everybody and is driven by their unique business goals. An adoption strategy for sales would be completely different from that for service. Each use case is unique. Change is hard, and adoption can be challenging. But by combining the technology that powers the world's No 1 CRM platform, and embracing a collaborative approach to user onboarding, the long-term rewards will be overwhelming. That’s the Salesforce promise. At Girikon, our Salesforce Consultants will work closely with you to get the most out of your Salesforce implementation. Questions? Our reps have answers. CONTACT AN EXPERT

Girikon has been a crucial partner in our Salesforce deployment. Their team exhibited outstanding technical acumen and responsiveness throughout the project lifecycle. They conducted a thorough analysis of our system requirements, developed a detailed implementation plan, and executed it with precision. Girikon's deep understanding of our business processes enabled them to deliver a customised solution that not only met our core needs but also integrated advanced features and automation capabilities we hadn't previously considered. Their expertise in Salesforce architecture and their innovative approach have been instrumental in the successful roll-out of our system.

Mitesh Chandra Corporate ICT Solutions Architect

I have worked with Girikon for a year, selected as part of a complex RFP process. Everyone I work with on the team helps me to be successful. Don't worry about time zone differences - team members are available for your work time. Technical knowledge is outstanding and so is the attitude toward customer support. Add the cost effectiveness of hybrid on/off shore, and it is the perfect combination for us. We have more to implement, so I expect the "Services provided" selection will increase over time.

Anne LapinskiDirector of Marketing and Digital Transformation

The team at Girikon transformed our business (specifically the Revenue group - Sales, Marketing, Success) by migrating us out of our old CRM and into HubSpot. We had 10+ years of data, contacts, financials, etc. to move from Infor to HubSpot. Projects like this are difficult and can be overwhelming. Girikon made it easy for us. They listened, collaborated, and took action. Thanks!

Nate CoxSVP of Revenue

What an excellent and seamless execution! The Girikon team has done a fantastic job implementing the HubSpot Service Hub for us. They were able to tailor the integration to our requirements, pulling in the specific data we needed from our ERP system (IFS). The entire team is highly responsive and always ready to assist whenever needed. They also helped us with a significant amount of ticket automation, responses, and the creation of numerous forms to streamline our ticketing system. I wholeheartedly endorse the Girikon team for any HubSpot integration with an ERP system. This experience has been exceptional, and we're likely to engage their services again in the coming year.

Douglas PlattProduct Support Manager

We contracted with Girikon for creation of an external database to connect to our HubSpot account. Their timelines were accurate and their communication was timely and transparent. We were given many opportunities for feedback to ensure that the database was working exactly as we need it to. The entire team was responsive and helpful, and we appreciated their hard work. We would definitely use them again should another project arise.

Cathy TiltonMember Relations Manager

We started working with the Girikon team in April 2023 to migrate our CRM from LeadSquared to HubSpot. From the very start, we were very impressed by the responsiveness and expertise of their team. Ours was a relatively complex implementation with many custom developed solutions, and the Girikon team took on each challenge with enthusiasm and gusto. While it wasn't always smooth sailing due to the various HubSpot limitations, the Girikon team of Jitendra, Niwedita, Sweta, Ajay & Deepak never gave up and made sure to think of innovative custom developments to solve the challenges we were facing. Kudos to them!

Sanjay DhingraChief Operating Officer

Girikon has been an exceptional consulting partner since we began working with them in May 2023 to onboard HubSpot as our companywide CRM. Their team supported us with the configuration and deployment of Sales Hub, Service Hub, and various customised reports and functionalities. Girikon demonstrated a profound understanding of our business needs within the CRM framework and guided us through best practices with tailored solutions. They excelled in facilitating CRM training for our internal staff and were consistently available, responding promptly to any questions and feedback. We are grateful to have partnered with such a fun, friendly, patient, and talented team at Girikon, who exemplify true collaboration and partnership.

Madelon BarrowDirector of Client Experience and Support

We had an excellent experience working with Girikon. Reshma, Dheeraj and Jaimie were awesome to work with. They made the implementation so easy. Highly recommend Girikon to anyone looking to implement HubSpot.

John MackVP

We had the pleasure of working with Reshma, Dheeraj, Ajay and Brady. They assisted us with our onboarding efforts to HubSpot and helped in creating some automated workflows to streamline our sales processes. As a small business, implementing a new system and different sales related tools - while keeping the business running was a bit stressful, but this team had all the necessary skills (and patience) to make it a smooth process. Thank you very much Girikon team, we'll definitely recommend your services whenever we get the opportunity!

Tony CurranCo-Owner

Girikon has been an outstanding Salesforce partner for our company. They have customised our database to suit our business processes, and taken time to understand the way our business works. They are proactive and supportive and very diligent in keeping to deadlines. I would recommend them to anyone who would like a reliable Salesforce partner.

Tom Cheetham, Sales Manager

Great team of people. Very patient, understanding and accommodating to our project’s needs. And always happy to answer any of our questions we had.

Steven Tran, Salesforce Administrator

The offshore team were professional, prompt and responsive. The local team were able to grasp what we needed and understood our business and our requirements in a speedy manner. This allowed them to come up with a solution which has improved our business efficiencies and given us a platform for growth.

Natasha Porter, Operations Manager

Being our first time hearing of Salesforce, Yiannis and Mokshith really helped us get our head around what it is and what it's capable of doing. We came to them with many problems we needed solved for our Advocacy Service, and we were able to get an outcome that works great for our needs. Our day-to-day operations have been streamlined by cutting out a lot of back and forth to the students using our service with a tailor-made form that addresses all the information we require upfront, rather than later through many emails. Compared to the system we were using previously, Salesforce and Girikon together, allow us infinite opportunities to improve our service. We are continuing to work with Girikon for other projects our broader business needs and are sure the outcomes will be successful too.

Maddison Federico Student Engagement Manager

The team are engaging and knowledgeable of the product. They are capable of providing advice and recommendations for "non-technical" people?. The team are responsive and continue to support us on our Salesforce journey, no matter how big or small the question. We look forward to continuing to work with the team.

Katrina Bye Commercial Operations and International Manager

Girikon has been our trusted Salesforce advisor for 2 years. We needed a partner who really understood our unique challenges, and with their extensive experience in Salesforce consulting for the not-for-profit sector, Girikon helped us get closer to the finish line.

Jenny Davidson CEO

Girikon was excellent in suggesting and implementing what's a simple process but actually has a number of underlying processes that we now use to better forecast and report over time. If I were to say, there's probably Agile project management at its finest.

Carmelo Pellizzeri Director of Revenue Operations

As we were the first higher education institution in our region to adopt the EDA with the Student Success Hub (SSH), there was a lengthy scoping phase for this project. Girikon were excellent in assisting us with discovering our needs and how Salesforce could meet and exceed those needs.

Rob Corner National IT Manager

Girikon's attention to detail and willingness to find integrated solutions with our existing platforms was outstanding. The level of resources they provided to the engagement always made us feel prioritized as a client and kept the project on track. Overall it was the quality and level of project management that stood out across the engagement to make it so successful.

Bevan Nicholson CEO

Our experience with the Girikon team has been fantastic. They helped us develop a custom Salesforce solution to integrate our new website with Salesforce, right before the launch of one of our major annual-giving campaigns. They helped us develop a custom API to integrate our new website with Salesforce, set up our campaigns and streamlined the overall campaign and donor management process. As a small not-for-profit with limited resources, Girikon has become our go-to Salesforce partner. Thanks Girikon!

Maheen Iman Marketing Manager

Thanks so much to everyone on the team for getting Phase 2A completed on schedule.

I appreciate the cooperative spirit and the attention to detail that enabled us to streamline the entire process in order to achieve success and to meet our goals.

I couldn't be more thrilled to work with such a terrific group of people, and I'm looking forward to working with you on the next 2 phases of the project!

With many thanks,

Cesar Muradas Director of Technology

Very happy with Girikon, as they finished the project working as a team and they got really engaged with our needs and specifications. The communication was excellent and I am more than happy to recommend Girikon to anyone for salesforce projects. Keep up the good job!

George GkoumasSpecialist Technician

"Outstanding Communication"

Jack SocratousNational Product Support, Training & Marketing Manager

It was an absolute pleasure working with Girikon. In all the projects undertaken from us, they have been very helpful in building solutions for our ORG. Also, they have very competitive prices. We Will definitely hire them again for any future projects.

Ali AbbasSalesforce Administrator

Girikon has provided a great 'end-to-end' solution with a minimum of fuss and hassle. The iterative manner by which the project evolved has ensured a 'fit for purpose' outcome. Thank you!

John MitchellCEO

Short term initial engagement with real benefits from the product and solutions scoped and delivered. Good experience with an educated & passionate Salesforce implementation partner.

Chris CaddenSales Manager

The team at Girikon were knowledgeable with Salesforce, it's limitations and how best to leverage the resources available to achieve the best outcome. Engagement was flexible and the team continue to support our business.

Beau de la GardeClient and Operations Lead

?Yiannis and the team listened carefully to what I needed to achieve and delivered on time and in budget. I look to working with them again in the future.

Sinead MonaghanCommunity Development Officer

Girikon team are professional, knowledgeable with Salesforce product and meet objectives in a timely manner. They are a pleasure to work with.

Jennifer GaleaFinance Manager

The team at Girikon, they were very professional and detailed in every way! They spent a good amount of time identifying our scope and meticulously understanding our processes before we wrote a single line of code. When they presented a schedule, they stuck to it and the after development support has been top-notch. The Devs have great personalities and I have enjoyed spending time with them building the structure that supports my business. These guys are the best and we already have additional work slated to do with them. We have found a partner for life in Girikon!

Daniel GourleyPresident

From day one, I noticed several differences between Girikon and the previous firms we had worked with. The major difference was the daily communication. I was not only able to jump on a phone call once a day to answer any questions, bounce my ideas to the team and receive progress updates, but also received a daily progress report with upcoming work items.

A project handed off a project to the Girikon team will most certainly be a quality delivery on time and within budget!

Mark HomerCEO

We have been extremely impressed with all of our projects with Girikon. They have helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious "plug-and-chug" work, helped us to innovate new processes, and allowed us to focus on helping our clients.

Joe BrodarDevelopment Strategist

We at Go! Go! World have had the pleasure of working with the team at Girikon on a very niche project involving multilingual Salesforce B2C implementation.

With brilliant analysis, planning and execution Girikon, not only delivered what we needed but also added value by recommending additional features that we did not previously think possible. Their work ethics and requirement understanding is top-notch and we are absolutely looking forward to working with Girikon for future projects.

Chris BaekCOO

I can highly recommend the Girkion Team. They have been amazing since my first contact with them via their website to our Go-Live Date.

Erin MacdonaldBroker Support Officer

Girikon were a very diligent team that helped setup our quick-start Salesforce implementation to enable us to have over 250 accounts, over 1,000 contacts and a number of opportunities transferred and then configured for our requirements.

They listened to our requirements for an effective sales engagement process to be implemented, whilst ensuring integration from Pardot was effective for a streamlined process from lead to opportunity. Our team, whilst small in numbers, are scattered around the world, so being able to implement an effective solution that could be trained quickly for users and have them aligning their use was really effective from Girikon

Daniel HibbertCommercial Director

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