And update them even faster to adapt to what’s evolving with market trends as well as within your own business.

One you integrate all customer data and business processes on a unified platform, it will empower your customers to take swift action.

Customers must feel compelled to “stick” to the digital ecosystem you have created for them.

Pre-built apps. Drag-and-drop tools. Code-less way to help you grow.

Empower your teams to iterate in an agile framework and deliver engaging digital experiences using prebuilt apps in a virtually code-less environment.

Deliver personalized content with AI-driven processes. Foster long lasting stronger relationships through a unified platform.

Deliver seamless experiences and actionable insight across teams.

Deliver digital experiences with data across systems, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.

Connect with experts, groups, and content with automated suggestions. Recommendations are based on individual behaviour, needs and interests which facilitates greater community participation.

Customise Experience Cloud to align with your brand and widen your digital experiences. Create awesome, easy-to-use interactive environments.

Collaborate anywhere, from any device. Access digital experiences through any device. Deliver powerful, custom branded, mobile-responsive experiences anywhere.

Effortlessly create future ready experiences and portals that seamlessly integrate with Salesforce.

Access all information with auto-generated pages based on relevant topics. Aggregate content – discussions, files, groups, and experts in a single view.

Empower employees to collaborate on tasks, find experts, get updates, and more. Foster an innovative workplace where anyone from anywhere can contribute.

Structure your online conversations and activities. Create groups for an upcoming event, a new project, or a campaign. Share files and information and content across teams.

Empower your customers to help themselves and enable your agents to work smarter, with easy access to knowledge base content and the collective wisdom of the community.

Customers can create cases on their own, followed by automated escalation based on keywords, or if a query goes unresolved. Agents can answer publicly or privately.

Recognize the most active members in the community and make them stand out by associating them with customizable badges. Empower members to create a vibrant community by allowing them to endorse each other for specific skills and expertise.

Integrate your ecommerce platform and enable customers to search and buy products in one branded, device friendly social environment thereby creating new purchasing opportunities

Measure and analyse metrics, such as adoption and engagement, popular topics, users and groups by utilizing preconfigured and customisable Lightning dashboards in the experience management console.

Share contacts, leads, and records with partners. Integrate easily with third-party systems to centralise pricing, inventory, and other relevant data.

Connect product experts and partners and customise sharing settings to enable partners to access only relevant information.

Take appropriate action promptly right in the feed. Convert leads to opportunities and approve or adjust allocated marketing spends. Design customised actions for third party app integrations.

Track, monitor and manage partner performance, share reports and dashboards and ensure alignment on key business objectives. Get deep insight with Einstein Analytics by connecting with any external data source.